Russell — Our Lady of Bellefonte Hospital was honored as a 2008 Professional Research Consultant Best Practice Hospital in nine separate categories based on exemplary patient satisfaction surveys.
Based on the perception of patients, OLBH performed in the top 10 percent of all hospitals nationwide in the areas of overall inpatient care, the performance of the hospital’s 4-Center, inpatient cardiology/telemetry, inpatient pediatrics, outpatient cardiology, mammography, endoscopy, lab and radiology services.
PRC is a nationally known health care marketing research company headquartered in Omaha, Neb.
The honors received by OLBH are based on research conducted by PRC to obtain the opinions of OLBH patients via telephone for a confidential interview to assess their perceptions of their care.
The research findings are then presented to OLBH to use for continuous improvement and enhancement.
“We are thrilled to present OLBH with these National Excellence in Healthcare Awards,” Joe M. Inguanzo, Ph.D., PRC’s president and CEO, said.
“It was through their hard work, dedication and determination that they have made their facility a better place for the entire community.
“In the past 30 years we’ve never seen hospitals more determined to exceed customers’ expectations than the hospitals we recognized this year.
“It speaks to their passion that OLBH is among the best of the best.”
For more information about OLBH, call the OLBH CareLine at (606) 833-CARE (2273) or visit the hospital’s Web site at
Business
October 8, 2008
OLBH named at Best Practice organization
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